Copies of Insurance Cards
As a patient of the Cancer Center you will be asked to provide a copy of your insurance card at the time of your initial appointment. At any time your insurance changes, it is your responsibility to immediately inform us so that your billing is accurate.
If you owe a co-pay at the time of your office visit, it is expected that you will pay this co-pay at that time.
Deductibles and Co-Insurance
Any amounts that you owe due to deductibles and co-insurance will be billed to you. You will receive a statement each month on your account if you owe a balance. If all of your charges are pending with your insurance company, you will not receive a bill until your insurance has made their payment.
It is our expectation that a payment will be made each month on any balance that you owe. If a payment has not been received for a period of sixty (60) days, you will receive a demand letter notifying you that the account is subject to being turned over to a collection agency. You will be given thirty (30) days to respond.
If you have no insurance or if your insurance leaves you with a large balance due, you may ask to complete a Financial Application. In this process, you will be asked to provide personal information on your assets, your income and your expenses in order for us to evaluate your individual situation. Along with this process, you may be asked to provide copies of your income tax returns and/or pay stubs. These Applications are reviewed weekly to see if we can provide any assistance to you on your bill.
If you have no insurance, it will be necessary for you to complete the Financial Application process. The drug companies that we work with are sometimes able to provide free drugs for your care. If there are any drugs that we are not able to obtain for free and you have no insurance, you will be asked to pay for the cost of these drugs as you go through treatment.
Interpretation of Explanation of Benefits from Insurance (EOB)
During the course of your treatment, if you ever need assistance with understanding your EOB or our monthly statement, we would ask that you contact our insurance billing department. A phone number appears on your statement with a listing of a number to call for a radiation billing question or a medical oncology billing question.
Insurance Company Participation
The Cancer Center participates with numerous insurance companies to bring the greatest advantage to the patients who come to any of our locations for their services. However, there are occasions when a patient will carry an insurance from a company with whom we have no established relationship. In the event that this happens, we will cooperate with the new company and either establish a new relationship with them, or duplicate the advantages that a patient may receive in the event that they would have chosen a participating provider.
Referrals to Other Offices/Facilities
Occasionally it is necessary for our physicians to make a referral for you to see another physician. When this is necessary, it is not always possible for our office to know which physicians/facilities may or may not be participating (in network) providers with your insurance company. If a referral is made, it is YOUR responsibility to investigate your coverage with the physician/facility to whom/where you are being referred. Please check with the physician/facility prior to your appointment to verify this information to avoid additional costs to you.